It’s easy to forget how much jargon we use within our disciplines that other people do not recognize…touchpoints, experience blueprints, moments of truth, etc.

If you are interested in Service Design…fear no more!  The lovely folks at Usability Matters have put together a nice breakdown of commonly used Service Design Language.  Not sure what a touchpoint is?  Check out the breakdown here: http://www.usabilitymatters.com/demystifying-the-language-of-service-design/